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I think I might have already fallen for this scam It’s better to avoid being conned rather than try to repair the damage afterwards. Do not provide any personal information.Īlthough law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers.

Once you do this, your computer and your personal information are vulnerable.ĭo not trust unsolicited calls. Once cybercriminals gain your trust, they might ask for your user name and password or ask you to go to a legitimate website (such as to install software that will let them access your computer to fix it. Don’t let scammers encourage you to install dangerous software They might even guess what operating system you’re using. If you receive a call like this one, it’s a scam, and all you need to do is hang up.Ĭybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) about your computer security or software fixes. This is not a legitimate call from Microsoft. Then they said they could prove that they were from Microsoft by giving me my serial number if I would go to a website called Is this call a scam? I thought it sounded fake, and I told them that I had no way to know if they were who they said they were.

I received a call from someone who claimed that my computer had been identified by Microsoft as vulnerable. You can also read our latest blog, Teaming up in the war on tech support scams.) (Note: Our Tech support scams FAQ page has the latest info on this type of threat, including scammer tactics, fake error messages, and the latest scammer hotlines.

Information protection Information protection.Microsoft Priva Subject Rights Requests.Microsoft Purview Communication Compliance.Microsoft Purview Insider Risk Management.Risk management & privacy Risk management & privacy.Microsoft Intune Endpoint Privilege Management​.Endpoint security & management Endpoint security & management.Microsoft Defender External Attack Surface Management.Microsoft Defender Cloud Security Posture Mgmt.Microsoft Defender Vulnerability Management.Azure Active Directory part of Microsoft Entra.